YOUR DATA, HANDLED WITH CARE
Our Commitment to Privacy and GDPR Compliance
At AESSEAL New York Stadium Conference & Events, operated by Elior UK in partnership with Rotherham United Football Club, we collect and use personal information only where it is needed to respond to enquiries, manage event requests, provide venue services and communicate with you about your booking.
We are committed to handling your personal information responsibly, transparently and in line with UK data protection law.
YOUR DATA, HANDLED WITH CARE
Information We Collect and Its Purpose
When you contact us, submit an enquiry form or request information about an event, we may collect details such as your name, company or organisation, email address, telephone number, event type, guest numbers, preferred date, venue requirements and any information you choose to include in your message.
We use this information to respond to your enquiry, recommend suitable venue spaces, prepare event proposals, manage bookings, coordinate catering or operational requirements and keep you updated about your event.
Where you choose to receive marketing communications, we may also use your details to send information about venue updates, hospitality packages, event offers and related services. You can opt out of marketing communications at any time.
Client Rights Under GDPR
What personal data can I access?
You have the right to request a copy of the personal information we hold about you, including enquiry details, booking information and communication records.
Can I correct my information?
Yes. If any personal information we hold about you is inaccurate or incomplete, you can ask us to update or correct it.
How do I request data deletion?
You can ask us to delete your personal information where it is no longer needed for the purpose it was collected, where you withdraw consent, or where there is no other lawful reason for us to keep it.
How can I restrict or object to data processing?
You can ask us to restrict how we use your data or object to certain types of processing, including marketing communications.
PROTECTING YOUR INFORMATION
How We Safeguard Your Information
We take appropriate technical and organisational steps to protect personal information from unauthorised access, loss, misuse or disclosure.
Access to enquiry and booking information is limited to people who need it to manage your request, provide event services or support the operation of the venue.
FULL POLICY
PRIVACY POLICY
Last Updated: 8th July 2026
Introduction
Welcome to AESSEAL New York Stadium Conference & Events.
AESSEAL New York Stadium Conference & Events is operated by Elior UK in partnership with Rotherham United Football Club. This privacy policy explains how we collect, use, store and protect personal information when you use this website, submit an enquiry, contact our team or request information about our venue and event services.
We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable privacy laws.
Data Controller
The data controller responsible for your personal information is:
Elior UK PLC
Elior UK Head Office
One Crown Square
Church Street East
Woking
Surrey
GU21 6HR
Email:
privacy@elior.co.uk
Information We Collect
We may collect and process the following information:
When you complete a contact form, enquiry form or request venue information, we may collect:
- Name
- Company or organisation name
- Email address
- Telephone number
- Event type
- Guest numbers
- Preferred event date
- Venue space preferences
- Catering or accessibility requirements
- Any information you choose to provide in your message
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Date and time of visit
- Referring website information
- Cookie and analytics data
How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide venue information
- Recommend suitable event spaces
- Prepare proposals and quotations
- Arrange venue viewings
- Manage event bookings
- Coordinate catering and operational requirements
- Improve our website and services
- Monitor website performance
- Send marketing communications where permitted
- Comply with legal and regulatory obligations
Legal Basis for Processing
Under UK GDPR, we process personal information under one or more lawful bases.
Legitimate interests
To respond to business enquiries, manage venue requests and improve our services.
Contract
Where processing is necessary to provide requested services or take steps before entering into an event booking agreement.
Consent
Where you have agreed to receive marketing communications or where consent is required for specific processing.
Legal obligation
Where we are required to comply with legal, regulatory, accounting or reporting requirements.
Marketing Communications
If you choose to receive marketing communications, we may send information about:
- Event offers
- Venue updates
- Hospitality packages
- Corporate event services
- Seasonal promotions
- Relevant venue news
You can withdraw your consent or opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Sharing Your Information
We may share personal information with:
- Rotherham United Football Club where necessary to respond to enquiries or support venue services
- Elior UK group companies where required for operational or administrative purposes
- Technology and hosting providers
- CRM and marketing platform providers
- Event service providers where needed to deliver your event
- Professional advisers
- Regulatory authorities where legally required
We do not sell personal information to third parties.
International Transfers
Where any service providers are located outside the United Kingdom, appropriate safeguards will be used to help ensure your personal information remains protected.
Data Retention
We keep personal information only for as long as necessary to:
- Respond to enquiries
- Provide services
- Manage bookings
- Meet legal, accounting or regulatory requirements
- Resolve disputes
- Maintain business records
Marketing records will be retained until consent is withdrawn, you unsubscribe, or the information is no longer required.
Cookies
Our website uses cookies and similar technologies to:
- Ensure website functionality
- Analyse website traffic
- Improve user experience
- Measure marketing performance
You can manage cookie preferences through your browser settings or our cookie banner where available.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time where consent is the lawful basis
To exercise any of these rights, please contact us using the details below.
Security
We use appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.
Contact Us
For any questions regarding this Privacy Policy or your personal data, please contact:
Elior UK PLC
Email:
privacy@elior.co.uk
For venue enquiries, contact:
AESSEAL New York Stadium Conference & Events
Email:
aessealnys-events@elior.co.uk
Tel: 01709 827780
Complaints
If you are unhappy with how your personal information is handled, you have the right to complain to the Information Commissioner’s Office.
Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.
